Alpha-H Skincare image
Shipping & Delivery
Delivery within United Kingdom

Free Shipping on all orders over £25 

Royal Mail Standard Delivery (3-5 Business Days) 

Orders under £25 

£3.95 flat rate via Royal Mail Standard Delivery (3-5 Business Days) 

Next Day Delivery 

£6.99 flat rate via DPD Next Day Delivery 

Delivery to Highlands & Ireland

Free Shipping on all orders over £100 

DPD Standard Delivery (2 Business Days) 

Orders under £100 

£15.00 flat rate via DPD Standard Delivery (2 Business Days) 

Can I return my items?

If you are have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a full refund.

Please see our returns policy here

Where do you ship to?

All Alpha-H products are made in Australia and shipped to you from the United Kingdom, via a secure, tracked shipping method.  

Orders placed on the Alpha-H UK website ship within the United Kingdom and Ireland

 

*For EU shipping locations, please refer to the Shipping & Delivery page via the Alpha-H website for your region. 

How can I track my order?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number.   

Royal Mail Tracking  

DPD Tracking 

If you can’t find the email with your tracking number, please get in touch with our Customer Care team via live chat or the Contact Us form.

My order was delivered but I can’t find it

We’re sorry to hear that you cannot locate your Alpha-H package!  

If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hidden it somewhere outside your home. We often find that this is simply the case. 

We also advise double-checking your mailbox and other areas around your home to see whether your local courier had left a card for collection anywhere, or contacting your local post office with your tracking information and contact details to see whether they may be able to assist you further.  

If you still cannot find your order, we suggest launching a customer enquiry with the courier of your region to see if they can assist further with locating your order.  

 

UK/EU: Royal Mail Help Centre  

 

If you require further support locating your package following the above steps, please get in touch with us via live chat or the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further. 

*Please note: Unfortunately, we are not able to reimburse any lost or missing orders that have been marked as delivered

Lost, missing and stolen orders

We’re sorry to hear your order might be lost or missing!  

Once orders have been dispatched from the Alpha-H warehouse, it is with the responsibility of the courier to deliver Alpha-H orders to our customers, and the customer to manage order tracking via the tracking link provided in the shipping notification email.  

If you suspect your order is lost in transit or parcel theft, we ask that customers contact the courier for your order and file a claim for your package.  

To file a claim, please see the Claims Centre on the Royal Mail website here.  

  

If you have any questions regarding lost or missing orders, please get in touch with our customer care team via the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further.  

*Please note: Unfortunately, we are not able to reimburse orders that are lost or stolen. 

Tax & duties fees

We cover duties and tax fees on orders across UK and EU regions, so you should not receive any further charges when your order reaches your country. 

If you are faced with any duties and tax fees on your order, please get in touch with us via Live Chat or the Contact Us form, and our Customer Care team will assist you further.