If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund.
We cannot accept returned goods that we reasonably believe have been used. The exception to this is if:
- The product is deemed faulty;
- You have experienced an unfavourable skin reaction (imagery of reaction may be required).
Returns are not valid or accepted due to packaging changes unless deemed faulty.
You are responsible for postage costs and assume any risk of loss, theft or damaged goods during transit.
Step 1 Complete your request via the contact us for here. You will receive confirmation on whether your return is approved with 2-3 working days.
Step 2 Send the returned items in their original condition within 14 working days of delivery to:
Unit 8, Vestry Road
Sevenoaks, TN14 SEL
Step 3 Refunds and exchanges will be processed within 20 days of receipt. Exchanges will be sent via standard shipping.
Purchases through unauthorised stockists.
Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, Amazon.com or OzSale.com.au and will not be held responsible for any transactions made through these sites. As such, we urge our customers to purchase our products from our authorised stockists only; you can find a list of official stockists here.
If you have any concerns or questions about a particular online retailer which is not listed on our official stockists page, please contact us via this form.