Customers say this creamy cleanser is gentle yet effective, removing makeup without stripping or drying the skin. They appreciate its smooth, silky texture and find it particularly suitable for sensitive skin types. Users report their skin feels clean, soft, and hydrated after use, with many noting it doesn't cause irritation or tightness. The cleanser works well for daily use and double cleansing routines. Many customers mention it's their go-to product they consistently repurchase, with some using it for years. A small amount goes a long way, making it economical.