Customers say this cleanser feels gentle and effective on their skin. Many reviews mention it removes makeup and dirt without stripping moisture. The creamy texture receives frequent praise for being soothing and non-irritating. Some note it may require double cleansing for thorough makeup removal. Users consistently highlight how their skin feels balanced, clean, and comfortable after use. Long-term users appreciate its reliability for sensitive skin, while a few prefer the gel version. The non-foaming formula takes some getting used to, according to several reviews.